Last updated: June 2025

DigontoBD ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

Personal Information you provide:

• Full name, email address, phone number, and delivery address
• Payment details (processed securely; we do not store full card numbers)
• Account credentials (username and password, stored encrypted)
• Order history and communication records

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent, and clickstream data via cookies
• Location data (city/region level) for delivery purposes

2. How We Use Your Information

• Process and fulfil your orders, including delivery and customer support
• Send order confirmations, shipping updates, and receipts
• Send promotional emails and offers (you may opt out at any time)
• Improve our website, product offerings, and customer experience
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations under the laws of Bangladesh

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data with:

• Delivery partners (e.g., Pathao, Steadfast, Sundarban) solely to fulfil your orders
• Payment processors (e.g., bKash, Nagad, bank partners) to complete transactions
• Analytics providers to improve our services (data is anonymised)
• Legal authorities when required by law or court order in Bangladesh

4. Cookies

We use cookies to:

• Keep you logged in during a session
• Remember items in your cart and wishlist
• Understand how visitors use our site (analytics)
• Show relevant product recommendations

You may disable cookies in your browser settings, but this may affect website functionality.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. Order records are retained for a minimum of 5 years as required by Bangladeshi commercial law.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant authority in Bangladesh

To exercise these rights, contact us at support@digontobd.com.

7. Security

We implement industry-standard security measures including SSL encryption, secure password hashing, and regular security audits to protect your data. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to have it removed.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance.

11. Contact Us

For privacy-related questions or concerns:

• Email: support@digontobd.com
• Phone: 01518735569
• Address: Rampura, Dhaka-1219, Bangladesh