Customers are highly recommended to review product in the time of delivery and if any dissatisfaction can return at same time.
Procedure to return a product:
Customer need to notify us within 24-72 hours after item delivery that you want to return your product.
If your item meets all the requirements, your return can be initiated by calling our Customer Service at
Reasons for Return or Replacement:
Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only
Things customers need to follow when they are requesting to return or replace a product:
Price tag, Brand tag or any other tags that were in the product must not remove for any return claims.
Product should be in fresh condition.
Things customers need to do when they are requesting to return or replace a product:
Following information must be given when you call Customer Service
Your order numbers.
The reason for the return.
You have to E-mail us: The original copy of the Customer Copy of the Invoice.
How to send your product to Digonto BD Store? How much will it cost you?
Digonto BD insist customer to return goods to delivery man in terms of return condition.
However if you couldn’t return during delivery then our Customer Service will arrange for pick-up of the product from your address, free of delivery charge after confirm your return application.
If your return claim is validated, we will reimburse your courier charge.